WEBVTT

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<i></i>

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Welcome <00:00:08.970>to <00:00:09.090>the <00:00:09.230>Rainforest <00:00:09.860>Alliance <00:00:10.300>module <00:00:10.730>on

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Facility <00:00:11.370>Tours <00:00:11.970>part <00:00:12.350>of <00:00:12.520>the <00:00:12.590>Certification <00:00:13.420>and <00:00:13.620>Auditing

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Rules <00:00:14.390>E-course.

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After <00:00:15.960>this <00:00:16.150>video, <00:00:16.770>you <00:00:16.920>will <00:00:17.060>understand <00:00:17.620>what <00:00:17.820>a

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facility <00:00:18.340>tour <00:00:18.590>is, <00:00:19.210>as <00:00:19.420>well <00:00:19.750>as <00:00:19.870>the <00:00:19.970>responsibilities <00:00:20.870>and

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requirements <00:00:21.640>the <00:00:21.740>audit <00:00:21.990>team <00:00:22.320>shall <00:00:22.570>observe <00:00:23.050>and <00:00:23.170>evaluate

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during <00:00:24.140>a <00:00:24.200>facility <00:00:24.670>tour <00:00:25.330>of <00:00:25.550>a <00:00:25.620>Certificate <00:00:26.140>Holder’s <00:00:26.530>premises.

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This <00:00:27.680>module <00:00:28.120>applies <00:00:28.650>to <00:00:28.780>both <00:00:29.020>Farm <00:00:29.360>and

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Supply <00:00:29.770>Chain <00:00:30.060>audit <00:00:30.290>scopes.

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The <00:00:31.420>video <00:00:31.720>is <00:00:31.810>directed <00:00:32.330>at <00:00:32.410>Certification <00:00:33.140>Bodies’ <00:00:33.480>audit <00:00:33.740>team.

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However, <00:00:34.990>it <00:00:35.150>is <00:00:35.300>also <00:00:35.620>relevant <00:00:36.080>for <00:00:36.230>Certificate <00:00:36.770>Holders

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who <00:00:37.230>wish <00:00:37.480>to <00:00:37.590>understand <00:00:38.000>more <00:00:38.390>about <00:00:38.730>how <00:00:39.050>tours

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should <00:00:39.680>be <00:00:39.770>conducted <00:00:40.300>and <00:00:40.460>run <00:00:40.740>on <00:00:40.890>their <00:00:41.000>premises.

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Okay, <00:00:43.250>let’s <00:00:43.550>get <00:00:43.730>to <00:00:43.840>it!

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The <00:00:44.530>purpose <00:00:44.970>of <00:00:45.130>a <00:00:45.190>facility <00:00:45.670>tour <00:00:45.990>is <00:00:46.140>to <00:00:46.300>enable <00:00:46.860>the <00:00:47.000>audit <00:00:47.280>team

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to <00:00:47.710>observe <00:00:48.200>the <00:00:48.330>physical <00:00:48.840>condition <00:00:49.390>and <00:00:49.550>current <00:00:49.870>practices

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in <00:00:50.660>all <00:00:50.950>areas <00:00:51.340>of <00:00:51.500>the <00:00:51.610>premises, <00:00:52.530>to <00:00:52.660>form <00:00:53.070>a <00:00:53.160>view <00:00:53.520>of <00:00:53.690>how

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they <00:00:54.060>measure <00:00:54.440>against <00:00:54.800>the <00:00:54.900>standard <00:00:55.310>requirements.

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Additionally, <00:00:57.590>the <00:00:57.740>tour <00:00:58.100>is <00:00:58.270>also <00:00:58.590>an <00:00:58.730>opportunity <00:00:59.330>to <00:00:59.450>have

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unstructured <00:01:00.280>conversations <00:01:01.020>and <00:01:01.190>interviews <00:01:01.780>with

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management <00:01:02.500>and <00:01:02.640>workers, <00:01:03.500>as <00:01:03.710>well <00:01:03.950>as <00:01:04.140>gaining

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site-based <00:01:05.170>evidence <00:01:05.580>to <00:01:05.710>support <00:01:06.110>findings.

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As <00:01:07.400>you <00:01:07.490>have <00:01:07.710>most <00:01:08.190>likely <00:01:08.520>realized <00:01:08.990>already,

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the <00:01:10.000>use <00:01:10.240>of <00:01:10.400>the <00:01:10.490>word <00:01:10.740>facility <00:01:11.360>throughout <00:01:11.680>this <00:01:11.850>video

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refers <00:01:12.860>to <00:01:12.950>the <00:01:13.070>premises <00:01:13.590>of <00:01:13.740>the <00:01:13.810>Certificate <00:01:14.360>Holders

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where <00:01:15.380>key <00:01:15.560>processing <00:01:16.090>activities <00:01:16.900>take <00:01:17.120>place.

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A <00:01:18.170>Facility <00:01:18.660>Tour <00:01:18.940>will <00:01:19.140>most <00:01:19.480>commonly <00:01:19.910>take <00:01:20.130>place

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after <00:01:20.830>the <00:01:20.950>Opening <00:01:21.350>Meeting <00:01:21.710>has <00:01:21.870>been <00:01:22.030>conducted.

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In <00:01:23.390>addition <00:01:23.780>to <00:01:23.910>learning <00:01:24.260>the <00:01:24.370>social <00:01:24.830>and <00:01:24.960>processing

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dynamics <00:01:25.990>of <00:01:26.160>the <00:01:26.220>Certificate <00:01:26.790>Holder, <00:01:27.550>the <00:01:27.690>tour <00:01:28.070>is <00:01:28.240>a

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great <00:01:28.580>opportunity <00:01:29.150>to <00:01:29.290>make <00:01:29.550>sure <00:01:30.010>all <00:01:30.180>the <00:01:30.270>preparation

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for <00:01:30.980>the <00:01:31.100>audit <00:01:31.430>is <00:01:31.550>sufficient.

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Now <00:01:33.650>it’s <00:01:33.880>time <00:01:34.070>to <00:01:34.170>get <00:01:34.340>down <00:01:34.630>to <00:01:34.760>the <00:01:34.870>ins <00:01:35.120>and <00:01:35.270>outs!

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Whilst <00:01:37.120>conducting <00:01:37.700>the <00:01:37.810>facility <00:01:38.280>tour,

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the <00:01:39.200>Certificate <00:01:39.750>Body <00:01:40.020>should <00:01:40.240>evaluate <00:01:40.810>the

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risk <00:01:41.370>of <00:01:41.580>key <00:01:41.800>activities <00:01:42.480>and <00:01:42.700>where <00:01:43.000>on <00:01:43.120>the <00:01:43.220>premises

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these <00:01:43.840>activities <00:01:44.350>are <00:01:44.470>taking <00:01:44.850>place.

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To <00:01:45.950>do <00:01:46.130>this, <00:01:46.980>the <00:01:47.500>CB <00:01:48.120>should:

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Ensure <00:01:49.890>the <00:01:50.010>Certificate <00:01:50.510>Holder <00:01:50.850>has <00:01:51.080>provided <00:01:51.720>and

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uploaded <00:01:52.510>a <00:01:52.610>map <00:01:53.060>or <00:01:53.290>layout <00:01:53.730>of <00:01:53.890>the <00:01:53.970>locations

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that <00:01:54.670>are <00:01:54.820>under <00:01:55.130>their <00:01:55.260>certification <00:01:55.910>scope,

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including <00:01:57.360>all <00:01:57.690>infrastructures <00:01:58.400>involved.

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Make <00:01:59.830>use <00:02:00.160>of <00:02:00.360>the <00:02:00.440>product <00:02:00.800>flow <00:02:01.050>chart <00:02:01.390>received

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before <00:02:02.260>the <00:02:02.410>audit, <00:02:02.860>to <00:02:03.070>understand <00:02:03.610>the <00:02:03.690>process

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and <00:02:04.400>potential <00:02:04.900>activities <00:02:05.460>taking <00:02:05.800>place.

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The <00:02:06.930>team <00:02:07.560>should <00:02:07.790>understand <00:02:08.380>when <00:02:08.810>these

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locations <00:02:09.540>will <00:02:09.670>be <00:02:09.860>in <00:02:10.010>use <00:02:10.430>and <00:02:10.570>their <00:02:10.710>operating <00:02:11.250>hours,

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to <00:02:12.100>identify <00:02:12.670>the <00:02:12.790>most <00:02:13.090>appropriate <00:02:13.600>time <00:02:13.920>to <00:02:14.050>do <00:02:14.220>the <00:02:14.330>visit.

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You <00:02:15.860>might <00:02:16.070>be <00:02:16.170>thinking, <00:02:16.930>why <00:02:17.230>is <00:02:17.330>it <00:02:17.470>so <00:02:17.610>important <00:02:18.080>to

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get <00:02:18.350>the <00:02:18.440>product <00:02:18.780>flow <00:02:19.020>chart <00:02:19.270>before <00:02:19.670>the <00:02:19.790>audit?

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Well, <00:02:21.450>it <00:02:21.620>shows <00:02:21.920>the <00:02:22.010>movement <00:02:22.470>of <00:02:22.580>the <00:02:22.650>product <00:02:23.070>across

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different <00:02:23.850>stages, <00:02:24.750>which <00:02:25.000>will <00:02:25.140>help <00:02:25.400>in <00:02:25.530>planning <00:02:25.850>the <00:02:25.990>audit.

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More <00:02:27.060>specifically <00:02:27.730>to <00:02:27.890>identify <00:02:28.480>the <00:02:28.600>crucial <00:02:29.040>stages <00:02:29.590>where

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there <00:02:30.140>is <00:02:30.350>traceability <00:02:31.150>and <00:02:31.380>therefore, <00:02:32.170>which <00:02:32.480>units,

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locations, <00:02:33.790>and <00:02:33.950>steps <00:02:34.460>need <00:02:34.770>to <00:02:34.900>be <00:02:35.040>assessed <00:02:35.470>onsite.

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It’s <00:02:37.880>important <00:02:38.360>that <00:02:38.500>the <00:02:38.640>audit <00:02:38.930>team <00:02:39.390>plan <00:02:39.720>the <00:02:39.830>facility <00:02:40.320>tour,

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based <00:02:41.410>on <00:02:41.510>the <00:02:41.610>different <00:02:42.020>information <00:02:42.640>documents

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that <00:02:43.270>have <00:02:43.460>been <00:02:43.630>received.

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However, <00:02:45.380>upon <00:02:45.820>arrival, <00:02:46.660>the <00:02:46.840>team <00:02:47.050>should <00:02:47.260>make <00:02:47.470>a

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quick <00:02:47.920>visual <00:02:48.290>assessment <00:02:48.830>of <00:02:48.940>the <00:02:49.010>surroundings

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to <00:02:49.730>see <00:02:50.100>if <00:02:50.290>the <00:02:50.390>plan <00:02:50.700>needs <00:02:50.930>to <00:02:51.030>be <00:02:51.220>adapted.

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At <00:02:52.330>some <00:02:52.540>sites, <00:02:53.260>Certificate <00:02:53.820>Holders <00:02:54.250>may <00:02:54.430>not <00:02:54.720>allow

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visitors <00:02:55.580>to <00:02:55.700>walk <00:02:56.090>unaccompanied <00:02:56.790>through

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production <00:02:57.720>areas, <00:02:58.440>or <00:02:58.910>photography <00:02:59.670>may <00:02:59.880>be <00:03:00.040>forbidden

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for <00:03:00.670>reasons <00:03:01.050>of <00:03:01.210>safety <00:03:01.720>or <00:03:01.940>commercial <00:03:02.410>confidentiality.

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In <00:03:04.110>these <00:03:04.300>cases, <00:03:04.760>the <00:03:04.880>audit <00:03:05.140>team <00:03:05.360>shall <00:03:05.540>make <00:03:05.760>sure <00:03:06.190>the

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activities <00:03:06.810>taking <00:03:07.170>place <00:03:07.460>in <00:03:07.630>such <00:03:07.930>restricted <00:03:08.420>areas

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are <00:03:09.370>evaluated <00:03:10.130>in <00:03:10.280>alternative <00:03:10.770>ways- <00:03:11.630>and <00:03:11.830>make <00:03:12.080>a

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note <00:03:12.430>of <00:03:12.570>the <00:03:12.680>restrictions <00:03:13.260>enforced <00:03:13.840>in <00:03:13.930>the

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closing <00:03:14.480>meeting <00:03:14.800>log <00:03:15.450>and <00:03:16.080>the <00:03:16.100>audit <00:03:16.270>report.

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All <00:03:17.750>in <00:03:17.900>all, <00:03:18.470>the <00:03:18.620>facility <00:03:19.100>tour <00:03:19.370>should <00:03:19.560>cover <00:03:19.880>locations

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where <00:03:20.650>workers <00:03:21.230>are <00:03:21.360>performing <00:03:21.880>key <00:03:22.140>processing

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activities <00:03:23.450>that <00:03:23.620>are <00:03:23.780>directly <00:03:24.350>involved <00:03:24.820>in <00:03:24.920>their

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certification <00:03:25.760>scope.

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Additionally, <00:03:27.830>the <00:03:28.020>tour <00:03:28.320>should <00:03:28.500>include <00:03:28.900>areas

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where <00:03:29.530>ongoing <00:03:30.030>construction <00:03:30.650>activities

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are <00:03:31.360>taking <00:03:31.720>place.

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But, <00:03:32.990>keep <00:03:33.250>in <00:03:33.370>mind,

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the <00:03:34.320>facility <00:03:34.790>tour <00:03:35.070>isn’t <00:03:35.460>just <00:03:35.770>restricted <00:03:36.260>to <00:03:36.370>this.

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Each <00:03:37.650>site <00:03:38.060>will <00:03:38.220>vary <00:03:38.750>and <00:03:39.010>an <00:03:39.130>individual

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assessment <00:03:40.180>of <00:03:40.360>what <00:03:40.550>needs <00:03:40.830>to <00:03:40.950>be <00:03:41.070>reviewed

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should <00:03:42.050>be <00:03:42.200>made <00:03:42.520>for <00:03:42.760>each <00:03:43.030>different <00:03:43.450>location.

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During <00:03:45.630>the <00:03:45.720>facility <00:03:46.180>tour, <00:03:46.650>the <00:03:46.820>Certificate <00:03:47.370>Body

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shall <00:03:47.920>evaluate <00:03:48.440>at <00:03:48.580>least:

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The <00:03:49.480>work <00:03:49.810>done <00:03:50.060>on <00:03:50.220>the <00:03:50.240>site,

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Working <00:03:51.710>conditions,

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Health <00:03:53.510>and <00:03:53.690>safety <00:03:54.040>practices

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As <00:03:55.140>well <00:03:55.450>as <00:03:55.610>identifying:

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Critical <00:03:57.370>risk <00:03:57.680>steps

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Potentially <00:03:59.250>vulnerable <00:03:59.750>groups <00:04:00.010>of <00:04:00.170>workers

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Processes <00:04:01.850>in <00:04:01.990>the <00:04:02.080>certification <00:04:02.740>scope

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And, <00:04:03.710>whether <00:04:04.090>there <00:04:04.250>might <00:04:04.490>be <00:04:04.640>operations

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that <00:04:05.340>are <00:04:05.450>not <00:04:05.730>performed <00:04:06.160>onsite <00:04:06.700>and <00:04:06.860>are

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possibly <00:04:07.510>executed <00:04:08.140>by <00:04:08.410>subcontractors

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Other <00:04:10.640>important <00:04:11.010>aspects <00:04:11.450>to <00:04:11.580>look <00:04:11.780>out <00:04:12.000>for

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is <00:04:12.520>to <00:04:12.660>observe <00:04:13.250>the <00:04:13.410>atmosphere <00:04:13.990>between

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management <00:04:15.010>and <00:04:15.200>workers, <00:04:16.010>and <00:04:16.210>how

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management <00:04:16.910>systems <00:04:17.430>and <00:04:17.610>practices

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are <00:04:18.320>being <00:04:18.610>implemented.

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To <00:04:20.070>do <00:04:20.260>this <00:04:20.550>you <00:04:20.730>could:

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select <00:04:21.900>potential <00:04:22.360>groups <00:04:22.700>or <00:04:22.870>individuals

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to <00:04:23.570>be <00:04:23.740>interviewed <00:04:24.190>onsite <00:04:24.960>or

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conduct <00:04:25.850>confidential <00:04:26.510>conversations <00:04:27.210>with

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workers <00:04:27.900>and <00:04:28.050>supervisors <00:04:29.090>on <00:04:29.290>general <00:04:29.710>issues

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As <00:04:31.720>a <00:04:31.870>final <00:04:32.220>note, <00:04:32.780>it’s <00:04:33.060>important <00:04:33.510>that <00:04:33.590>the

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audit <00:04:33.960>team <00:04:34.230>minimizes <00:04:34.930>its <00:04:35.020>impact <00:04:35.680>to

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on-going <00:04:36.360>activities <00:04:37.000>of <00:04:37.180>the <00:04:37.240>Certificate <00:04:37.770>Holders

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during <00:04:38.620>the <00:04:38.720>facility <00:04:39.200>tour.

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This, <00:04:40.300>to <00:04:40.470>avoid <00:04:40.820>causing <00:04:41.170>disruption,

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but <00:04:42.110>also <00:04:42.460>to <00:04:42.590>get <00:04:42.770>reliable <00:04:43.350>and <00:04:43.500>credible <00:04:44.110>observations.

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Congratulations! <00:04:46.930>Now <00:04:47.130>you <00:04:47.230>have <00:04:47.390>learned

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the <00:04:47.770>key <00:04:47.970>components <00:04:48.570>to <00:04:48.720>conducting <00:04:49.270>Facility <00:04:49.810>Tours.

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To <00:04:51.000>recap, <00:04:52.130>in <00:04:52.270>this <00:04:52.420>video <00:04:52.690>we <00:04:52.800>described;

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what <00:04:53.840>a <00:04:53.910>facility <00:04:54.390>tour <00:04:54.630>is <00:04:55.620>when <00:04:55.990>it <00:04:56.140>takes <00:04:56.360>place,

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the <00:04:57.480>necessary <00:04:58.000>preparation, <00:04:58.820>and

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how <00:04:59.310>the <00:04:59.480>audit <00:04:59.770>should <00:04:59.980>evaluate <00:05:00.540>high-risk

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activities <00:05:01.630>on <00:05:01.790>these <00:05:01.960>tours.

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We <00:05:03.050>outlined <00:05:03.530>the <00:05:03.660>bare <00:05:03.930>minimum <00:05:04.380>of <00:05:04.560>what

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should <00:05:04.900>be <00:05:05.070>observed, <00:05:05.630>identified, <00:05:06.390>and

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evaluated <00:05:07.580>during <00:05:07.890>the <00:05:07.980>execution <00:05:08.690>of <00:05:08.840>the <00:05:08.910>facility <00:05:09.350>tour.

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Thank <00:05:10.600>you <00:05:10.670>for <00:05:10.800>watching <00:05:11.250>and <00:05:11.470>see <00:05:11.630>you <00:05:11.740>next <00:05:11.920>time!