WEBVTT

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<i></i>

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Welcome <00:00:08.680>to <00:00:08.790>this <00:00:08.990>online <00:00:09.300>module <00:00:09.760>on <00:00:09.950>interviews

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and <00:00:10.710>worker <00:00:11.090>files <00:00:11.480>review.

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In <00:00:12.760>this <00:00:12.940>module, <00:00:13.320>we <00:00:13.610>will <00:00:13.810>be <00:00:13.920>talking <00:00:14.260>about

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how <00:00:14.670>to <00:00:14.800>perform <00:00:15.200>interviews <00:00:15.780>and <00:00:15.930>review <00:00:16.240>worker <00:00:16.660>files.

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After <00:00:17.700>completing <00:00:18.190>this <00:00:18.300>section <00:00:19.050>you <00:00:19.190>will <00:00:19.300>know

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the <00:00:19.580>principles <00:00:20.140>for <00:00:20.290>conducting <00:00:20.760>the <00:00:20.900>interviews

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and <00:00:21.540>for <00:00:21.650>reviewing <00:00:22.020>their <00:00:22.150>files.

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The <00:00:23.540>module <00:00:23.870>will <00:00:24.090>also <00:00:24.380>help <00:00:24.610>you <00:00:24.720>understand

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the <00:00:25.240>criteria <00:00:25.760>used <00:00:26.210>when <00:00:26.400>selecting <00:00:26.930>workers <00:00:27.310>to <00:00:27.440>interview.

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The <00:00:28.980>content <00:00:29.400>of <00:00:29.520>this <00:00:29.660>module <00:00:30.010>can <00:00:30.160>be <00:00:30.300>further <00:00:30.620>studied

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in <00:00:31.100>section <00:00:31.420>2.10 <00:00:32.150>of <00:00:32.320>the <00:00:32.430>Rainforest <00:00:33.140>Alliance’s

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Auditing <00:00:33.870>Rules.

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Chapter <00:00:36.740>5 <00:00:37.010>of <00:00:37.200>the <00:00:37.300>Rainforest <00:00:37.810>Alliance

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Sustainable <00:00:38.710>Agriculture <00:00:39.300>Standard

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covers <00:00:40.390>requirements <00:00:41.080>around <00:00:41.340>social <00:00:41.690>topics.

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To <00:00:43.060>assess <00:00:43.400>compliance <00:00:44.040>versus <00:00:44.390>this <00:00:44.560>chapter

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conducting <00:00:45.680>interviews <00:00:46.220>and <00:00:46.370>reviewing

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records <00:00:47.170>on <00:00:47.320>workers <00:00:47.960>is <00:00:48.240>key!

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This <00:00:49.530>is <00:00:49.670>because <00:00:50.020>they <00:00:50.170>give <00:00:50.400>the <00:00:50.510>audit <00:00:50.760>team

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essential <00:00:51.500>information <00:00:52.110>to <00:00:52.240>assess <00:00:52.730>if <00:00:52.900>the

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auditee <00:00:53.490>is <00:00:53.670>implementing <00:00:54.300>chapter <00:00:54.630>5 <00:00:54.870>correctly <00:00:55.560>or <00:00:55.640>not.

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Interviews <00:00:57.940>also <00:00:58.260>give <00:00:58.480>the <00:00:58.590>audit <00:00:58.820>team <00:00:59.090>opportunities

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to <00:00:59.930>check <00:01:00.270>the <00:01:00.390>knowledge <00:01:00.840>or <00:01:01.020>competence <00:01:01.580>of <00:01:01.740>the

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interviewees <00:01:02.930>as <00:01:03.160>well <00:01:03.440>as <00:01:03.580>to <00:01:03.670>triangulate <00:01:04.300>audit

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evidence <00:01:05.090>on <00:01:05.250>other <00:01:05.440>topics, <00:01:06.060>for <00:01:06.240>example

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traceability, <00:01:07.620>IPM, <00:01:08.270>and <00:01:08.610>deforestation.

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The <00:01:10.410>audit <00:01:10.650>team <00:01:11.170>will <00:01:11.330>miss <00:01:11.680>crucial <00:01:12.040>information

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to <00:01:12.770>conclude <00:01:13.200>audit <00:01:13.460>findings <00:01:14.010>if

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interviews <00:01:14.750>are <00:01:14.870>not <00:01:15.100>done <00:01:15.300>properly <00:01:16.130>or

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if <00:01:16.470>worker <00:01:16.810>files <00:01:17.230>are <00:01:17.360>not <00:01:17.660>thoroughly <00:01:18.120>reviewed.

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This <00:01:19.840>is <00:01:20.020>even <00:01:20.350>more <00:01:20.560>important <00:01:21.060>when <00:01:21.220>the

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team <00:01:22.190>encountersdifficult <00:01:22.600>topics <00:01:22.990>such <00:01:23.200>as

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harassment <00:01:24.040>or <00:01:24.190>discrimination.

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There <00:01:25.640>might <00:01:25.850>not <00:01:26.000>even <00:01:26.310>be <00:01:26.440>records <00:01:26.920>or <00:01:27.040>files

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about <00:01:27.640>any <00:01:27.840>incident <00:01:28.580>and <00:01:28.830>then <00:01:29.180>auditors

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must <00:01:29.880>rely <00:01:30.220>only <00:01:30.520>on <00:01:30.670>interviews.

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This <00:01:32.020>is <00:01:32.190>why, <00:01:32.480>following <00:01:32.930>the <00:01:33.030>requirements <00:01:33.650>in <00:01:33.760>the

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Certification <00:01:34.620>and <00:01:34.730>Auditing <00:01:35.120>Rules <00:01:35.620>will <00:01:35.810>help <00:01:36.100>the <00:01:36.240>audit

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team <00:01:36.810>to <00:01:36.960>deliver <00:01:37.370>reliable <00:01:38.030>audit <00:01:38.310>results,

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especially <00:01:39.760>on <00:01:39.880>social <00:01:40.170>topics.

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Let’s <00:01:42.920>take <00:01:43.100>a <00:01:43.150>step <00:01:43.350>back,

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before <00:01:44.380>jumping <00:01:44.760>into <00:01:44.980>conducting <00:01:45.450>interviews,

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we <00:01:46.490>should <00:01:46.680>talk <00:01:46.860>about <00:01:47.150>how <00:01:47.400>to <00:01:47.530>prepare <00:01:47.820>them.

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This <00:01:49.020>might <00:01:49.220>sound <00:01:49.460>obvious <00:01:50.100>but <00:01:50.290>as <00:01:50.430>a <00:01:50.500>first <00:01:50.710>step,

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the <00:01:51.210>audit <00:01:51.460>team <00:01:51.740>needs <00:01:52.130>to <00:01:52.250>review <00:01:52.620>all

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the <00:01:52.990>audit <00:01:53.260>preparation <00:01:53.810>data <00:01:54.380>such <00:01:54.730>as

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certificate <00:01:56.040>holder’s <00:01:56.270>risk <00:01:56.380>assessment, <00:01:57.330>worker

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registry, <00:01:58.510>salary <00:01:58.930>matrix, <00:01:59.810>management <00:02:00.310>plan, <00:02:00.830>etc.

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If <00:02:02.440>there <00:02:02.560>have <00:02:02.740>been <00:02:03.120>stakeholder <00:02:03.710>consultations <00:02:04.680>or

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off-site <00:02:05.550>investigation, <00:02:06.770>the <00:02:06.910>audit <00:02:07.170>team <00:02:07.510>must <00:02:07.850>review

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the <00:02:08.220>results <00:02:08.650>of <00:02:08.820>these <00:02:08.970>activities <00:02:09.600>to <00:02:09.770>adjust <00:02:10.140>the

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sampling <00:02:10.660>strategy <00:02:11.290>where <00:02:11.500>needed.

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By <00:02:13.690>now <00:02:14.300>you <00:02:14.470>should <00:02:14.650>have <00:02:14.810>a <00:02:14.880>better <00:02:15.160>idea <00:02:15.550>of <00:02:15.720>the

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main <00:02:16.140>risk <00:02:16.420>and <00:02:16.590>possible <00:02:16.980>non-conformities

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that <00:02:18.050>may <00:02:18.210>arise <00:02:18.640>during <00:02:18.880>the <00:02:18.990>audit.

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Similarly <00:02:20.840>and <00:02:21.020>taking <00:02:21.390>into <00:02:21.640>account <00:02:22.040>all <00:02:22.230>the

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information <00:02:22.930>available, <00:02:23.980>the <00:02:24.120>audit <00:02:24.380>team <00:02:24.630>needs

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to <00:02:25.090>pre-define <00:02:25.690>the <00:02:25.790>interview <00:02:26.240>sample <00:02:26.740>before <00:02:27.060>the <00:02:27.190>audit.

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Having <00:02:28.790>a <00:02:28.850>sample <00:02:29.220>before <00:02:29.530>the <00:02:29.630>field <00:02:29.930>visit <00:02:30.580>helps

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ensure <00:02:31.250>that <00:02:31.400>the <00:02:31.510>audit <00:02:31.750>team <00:02:32.100>will <00:02:32.350>interview <00:02:32.790>a

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representative <00:02:33.590>sample <00:02:33.990>of <00:02:34.140>workers.

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This <00:02:35.500>means <00:02:35.820>that <00:02:35.970>the <00:02:36.090>people <00:02:36.450>who <00:02:36.620>will <00:02:36.790>be <00:02:36.960>interviewed

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accurately <00:02:38.060>reflect <00:02:38.450>the <00:02:38.730>characteristics <00:02:39.370>and <00:02:39.550>reality

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of <00:02:40.080>the <00:02:40.160>site <00:02:40.650>so <00:02:40.860>the <00:02:41.030>team <00:02:41.320>can <00:02:41.560>better <00:02:41.800>assess

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the <00:02:42.830>applicant’s <00:02:42.970>level <00:02:43.320>of <00:02:43.440>compliance.

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Depending <00:02:45.130>on <00:02:45.220>the <00:02:45.320>sample <00:02:45.850>and

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complexity <00:02:46.640>of <00:02:46.770>the <00:02:46.860>risks, <00:02:47.720>the <00:02:47.840>composition <00:02:48.500>of

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the <00:02:48.740>audit <00:02:48.990>team <00:02:49.370>may <00:02:49.590>need <00:02:49.830>to <00:02:49.950>be <00:02:50.090>adapted.

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When <00:02:51.600>assessing <00:02:51.990>the <00:02:52.090>composition <00:02:52.750>of <00:02:52.920>the <00:02:52.990>audit <00:02:53.230>team

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a <00:02:53.940>very <00:02:54.350>important <00:02:54.750>factor <00:02:55.160>to <00:02:55.270>consider <00:02:55.900>is <00:02:56.080>language.

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Make <00:02:57.790>sure <00:02:58.260>the <00:02:58.430>audit <00:02:58.700>team <00:02:58.970>understands <00:02:59.670>which

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languages <00:03:00.500>are <00:03:00.590>spoken <00:03:01.080>by <00:03:01.180>the <00:03:01.320>workers

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and <00:03:02.350>include <00:03:02.740>interpreters <00:03:03.510>when <00:03:03.750>needed.

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The <00:03:05.460>Certification <00:03:06.270>and <00:03:06.430>Auditing <00:03:06.850>Rules <00:03:07.330>estimate <00:03:08.050>that

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the <00:03:08.340>average <00:03:08.720>amount <00:03:09.000>of <00:03:09.170>time <00:03:09.440>for <00:03:09.570>an <00:03:09.700>individual

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interview <00:03:11.000>is <00:03:11.210>15 <00:03:11.520>minutes <00:03:12.300>while <00:03:12.510>for <00:03:12.680>a <00:03:12.730>group

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interview <00:03:13.580>it <00:03:13.750>can <00:03:13.900>last <00:03:14.160>between <00:03:14.550>30 <00:03:14.990>to <00:03:15.120>45 <00:03:15.570>minutes.

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These <00:03:16.660>are <00:03:16.790>just <00:03:17.120>estimates <00:03:17.860>and <00:03:18.020>when <00:03:18.160>the <00:03:18.250>conversation

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still <00:03:19.180>offers <00:03:19.560>the <00:03:19.670>audit <00:03:19.900>team <00:03:20.200>valuable <00:03:20.600>information,

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it <00:03:21.590>is <00:03:21.700>important <00:03:22.170>to <00:03:22.270>continue.

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Collecting <00:03:23.960>valuable <00:03:24.320>information <00:03:25.020>is <00:03:25.220>more

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important <00:03:26.050>than <00:03:26.200>meeting <00:03:26.550>the <00:03:26.650>minimum <00:03:27.090>amount <00:03:27.400>of <00:03:27.550>time.

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In <00:03:28.870>general, <00:03:29.620>the <00:03:29.780>audit <00:03:30.030>team <00:03:30.260>will <00:03:30.390>consider

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different <00:03:31.250>factors <00:03:31.680>to <00:03:31.810>adjust <00:03:32.240>its <00:03:32.330>sample <00:03:33.120>but <00:03:33.340>will

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always <00:03:33.990>give <00:03:34.180>sufficient <00:03:34.700>time <00:03:34.990>for <00:03:35.170>conducting <00:03:35.690>i

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nterviews <00:03:36.430>and <00:03:36.520>reviewing <00:03:37.040>workers’ <00:03:37.540>files.

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Whenever <00:03:39.280>possible, <00:03:40.130>the <00:03:40.300>audit <00:03:40.540>team

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should <00:03:40.960>have <00:03:41.180>female <00:03:41.520>members.

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Experience <00:03:43.190>shows <00:03:43.940>that <00:03:44.130>in <00:03:44.260>general,

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female <00:03:45.000>workers <00:03:45.510>are <00:03:45.650>more <00:03:45.880>open <00:03:46.270>when <00:03:46.430>sharing

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sensitive <00:03:47.260>information <00:03:47.960>with <00:03:48.190>female <00:03:48.510>auditors.

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Having <00:03:50.190>auditors <00:03:50.630>from <00:03:50.790>different <00:03:51.120>genders <00:03:51.640>and

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backgrounds <00:03:52.320>on <00:03:52.460>the <00:03:52.590>team <00:03:53.330>will <00:03:53.500>help <00:03:53.750>collect

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valuable <00:03:54.580>information <00:03:55.200>from <00:03:55.400>interviews, <00:03:56.050>especially <00:03:56.690>on

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sensitive <00:03:57.370>topics <00:03:58.040>such <00:03:58.290>as <00:03:58.460>harassment <00:03:59.010>or <00:03:59.180>discrimination.

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In <00:04:01.250>summary <00:04:02.070>consider <00:04:02.500>the <00:04:02.620>languages <00:04:03.100>to <00:04:03.210>be <00:04:03.320>used

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during <00:04:04.080>the <00:04:04.190>audit, <00:04:04.660>as <00:04:04.850>well <00:04:05.040>as, <00:04:05.390>social <00:04:05.910>and <00:04:06.090>cultural

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aspects <00:04:07.000>when <00:04:07.290>establishing <00:04:07.990>an <00:04:08.190>audit <00:04:08.630>team.

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Alright, <00:04:13.040>now <00:04:13.250>that <00:04:13.430>we <00:04:13.530>have <00:04:13.700>learned <00:04:13.980>the <00:04:14.080>importance <00:04:14.560>of

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defining <00:04:15.310>a <00:04:15.420>representative <00:04:16.110>sample <00:04:16.650>and <00:04:16.820>how <00:04:16.990>to

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constitute <00:04:17.700>the <00:04:17.810>audit <00:04:18.060>team <00:04:18.390>based <00:04:18.730>on <00:04:18.890>risk

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Let's <00:04:19.970>talk <00:04:20.180>numbers!

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You <00:04:21.720>might <00:04:21.920>be <00:04:22.050>asking <00:04:22.350>yourself,

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How <00:04:23.210>many <00:04:23.480>interviews <00:04:24.000>do <00:04:24.130>I <00:04:24.210>need <00:04:24.380>to <00:04:24.470>conduct?

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Or <00:04:25.490>how <00:04:25.680>many <00:04:25.920>worker <00:04:26.340>files <00:04:26.640>do <00:04:26.740>I <00:04:26.820>have <00:04:27.020>to <00:04:27.120>review?

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The <00:04:28.660>number <00:04:29.030>of <00:04:29.200>interviews <00:04:29.720>is <00:04:29.870>determined

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based <00:04:30.690>on <00:04:30.800>the <00:04:30.890>number <00:04:31.190>of <00:04:31.380>workers <00:04:31.940>and <00:04:32.090>the <00:04:32.180>risks <00:04:32.490>identified.

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The <00:04:34.230>minimum <00:04:34.640>number <00:04:35.020>of <00:04:35.200>worker <00:04:35.620>interviews <00:04:36.280>is

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defined <00:04:36.940>in <00:04:37.110>Annex <00:04:38.010>AR3 <00:04:38.430>of <00:04:38.600>the <00:04:38.700>auditing <00:04:39.140>rules:

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Calculating <00:04:40.610>The <00:04:40.710>Number <00:04:41.100>Of <00:04:41.280>Worker

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Interviews <00:04:42.250>And <00:04:42.410>Worker <00:04:42.750>Files.

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The <00:04:44.340>minimum <00:04:44.740>number <00:04:45.030>of <00:04:45.190>worker <00:04:45.520>files <00:04:45.870>to <00:04:45.990>be

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reviewed <00:04:46.580>is <00:04:46.780>also <00:04:47.100>defined <00:04:47.520>in <00:04:47.660>the <00:04:47.700>same <00:04:47.960>annex.

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You <00:04:49.500>can <00:04:49.680>pause <00:04:49.930>the <00:04:49.980>video <00:04:50.210>now <00:04:50.510>to

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have <00:04:50.820>a <00:04:50.870>quick <00:04:51.150>look <00:04:51.420>at <00:04:51.570>the <00:04:51.660>annex.

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Please <00:04:53.310>note <00:04:53.670>that <00:04:54.110>Annex <00:04:54.820>AR4 <00:04:55.300>explains <00:04:55.850>how

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risks <00:04:56.530>on <00:04:56.690>social <00:04:57.040>topics <00:04:57.510>affect

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the <00:04:57.960>audit <00:04:58.220>duration <00:04:58.800>and <00:04:58.950>the <00:04:59.040>sampling <00:04:59.500>approach.

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Before, <00:05:02.480>we <00:05:02.670>talked <00:05:02.920>a <00:05:02.970>bit <00:05:03.210>about <00:05:03.520>how <00:05:03.720>to

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define <00:05:04.180>a <00:05:04.260>sample <00:05:04.680>of <00:05:04.860>workers <00:05:05.350>for <00:05:05.480>an <00:05:05.600>interview.

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Let’s <00:05:06.830>pause <00:05:07.090>here <00:05:07.300>for <00:05:07.470>a <00:05:07.500>minute <00:05:07.840>and <00:05:07.970>discuss <00:05:08.370>it <00:05:08.520>further.

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There <00:05:09.900>are <00:05:10.080>several <00:05:10.490>elements <00:05:10.910>you <00:05:10.990>need <00:05:11.120>to <00:05:11.220>consider

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when <00:05:11.890>choosing <00:05:12.280>workers <00:05:12.710>for <00:05:12.840>your <00:05:12.980>audit <00:05:13.200>sample.

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However, <00:05:14.780>you <00:05:14.930>need <00:05:15.090>to <00:05:15.180>ensure <00:05:15.630>that <00:05:15.830>you <00:05:16.000>always

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cover <00:05:16.690>the <00:05:16.800>minimum <00:05:17.220>number <00:05:17.510>of <00:05:17.680>interviews

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as <00:05:18.430>outlined <00:05:18.900>in <00:05:19.080>Annex <00:05:20.010>AR3.

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Please <00:05:21.840>use <00:05:22.040>the <00:05:22.250>list <00:05:22.470>of <00:05:22.590>criteria <00:05:23.120>for <00:05:23.300>selecting

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the <00:05:23.880>workers <00:05:24.370>in <00:05:24.530>2.10.8 <00:05:25.740>of <00:05:25.930>the <00:05:26.020>Auditing <00:05:26.410>Rules.

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You <00:05:27.570>can <00:05:27.770>pause <00:05:27.980>the <00:05:28.070>video <00:05:28.370>for <00:05:28.550>30 <00:05:28.880>seconds <00:05:29.310>and

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quickly <00:05:29.800>read <00:05:30.030>this <00:05:30.190>rule!

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1,2,3,4…just <00:05:33.780>kidding!

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You’re <00:05:34.690>allowed <00:05:34.930>more <00:05:35.070>than <00:05:35.220>30 <00:05:35.450>seconds.

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You <00:05:37.940>may <00:05:38.130>think, <00:05:38.540>wow, <00:05:39.070>that <00:05:39.250>is <00:05:39.390>a <00:05:39.500>long <00:05:39.840>list <00:05:40.050>of <00:05:40.170>criteria!

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Yes, <00:05:41.540>it <00:05:41.650>is. <00:05:42.190>But <00:05:42.340>you <00:05:42.390>are <00:05:42.460>not <00:05:42.630>supposed

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to <00:05:43.040>remember <00:05:43.460>them <00:05:43.600>by <00:05:43.740>heart, <00:05:44.510>at <00:05:44.660>least <00:05:44.900>not <00:05:45.050>all <00:05:45.210>of <00:05:45.330>them.

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You <00:05:46.240>can <00:05:46.410>always <00:05:46.720>consult <00:05:47.120>the <00:05:47.240>list <00:05:47.520>when

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pre-defining <00:05:48.430>your <00:05:48.540>interview <00:05:48.960>sample.

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We <00:05:51.030>hope <00:05:51.220>by <00:05:51.370>now <00:05:51.690>you <00:05:51.900>always <00:05:52.260>remember <00:05:52.660>to <00:05:52.800>use

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the <00:05:53.150>audit <00:05:53.410>preparation <00:05:53.960>data <00:05:54.450>to <00:05:54.570>pre-define <00:05:55.200>your <00:05:55.390>sample.

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Engaging <00:05:56.810>with <00:05:56.970>more <00:05:57.250>vulnerable <00:05:57.770>workers <00:05:58.330>is <00:05:58.490>another

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important <00:05:59.240>task <00:05:59.630>to <00:05:59.740>build <00:05:59.960>a <00:06:00.010>fair <00:06:00.300>picture

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of <00:06:00.940>an <00:06:01.440>applicant's <00:06:01.550>compliance <00:06:02.070>level.

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For <00:06:02.960>this <00:06:03.160>purpose <00:06:03.660>you <00:06:03.820>should <00:06:04.010>always <00:06:04.360>have

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conversations <00:06:05.320>with <00:06:05.500>temporary <00:06:05.960>workers, <00:06:06.660>migrants,

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women, <00:06:08.090>and <00:06:08.230>if <00:06:08.370>possible <00:06:08.870>minority <00:06:09.410>groups <00:06:09.750>who

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normally <00:06:10.400>have <00:06:10.660>much <00:06:10.980>less <00:06:11.190>power

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within <00:06:11.940>the <00:06:12.060>Certificate <00:06:12.670>Holder’s <00:06:13.120>organization.

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Of <00:06:15.080>course, <00:06:15.730>you <00:06:15.890>cannot <00:06:16.160>always <00:06:16.530>guarantee

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all <00:06:17.210>the <00:06:17.310>criteria <00:06:17.830>are <00:06:17.990>met <00:06:18.270>for <00:06:18.450>selecting <00:06:18.950>each <00:06:19.130>individual.

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What <00:06:20.320>you <00:06:20.430>need <00:06:20.590>to <00:06:20.690>do <00:06:21.300>is <00:06:21.480>to <00:06:21.590>make <00:06:21.820>sure <00:06:22.020>that

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depending <00:06:22.680>on <00:06:22.780>the <00:06:22.900>context <00:06:23.430>the <00:06:23.520>most <00:06:23.820>relevant

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criteria <00:06:24.670>are <00:06:24.850>taken <00:06:25.230>into <00:06:25.500>account <00:06:26.280>so <00:06:26.450>that <00:06:26.610>the <00:06:26.710>sample

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you <00:06:27.230>define <00:06:27.620>is <00:06:27.810>representative. <00:06:29.160>This <00:06:29.340>includes

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workers <00:06:30.390>hired <00:06:30.810>through <00:06:31.070>the <00:06:31.190>labor <00:06:31.470>providers.

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When <00:06:33.140>you <00:06:33.230>are <00:06:33.340>onsite, <00:06:33.910>you <00:06:34.110>can <00:06:34.280>use <00:06:34.470>the

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pre-defined <00:06:35.110>sample <00:06:35.850>to <00:06:36.010>guide <00:06:36.280>your <00:06:36.430>selection

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of <00:06:37.030>the <00:06:37.100>workers <00:06:37.500>for <00:06:37.640>the <00:06:37.790>interviews.

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And <00:06:38.770>only <00:06:39.080>when <00:06:39.280>you <00:06:39.390>have <00:06:39.600>doubts,

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you <00:06:40.240>will <00:06:40.360>need <00:06:40.540>to <00:06:40.630>refer <00:06:40.940>to <00:06:41.060>the <00:06:41.170>list <00:06:41.420>again.

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Alright! <00:06:43.600>You <00:06:43.770>have <00:06:43.920>prepared <00:06:44.350>your <00:06:44.480>sample

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taking <00:06:45.350>into <00:06:45.570>consideration <00:06:46.250>the <00:06:46.350>most <00:06:46.670>relevant <00:06:47.030>criteria.

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Based <00:06:48.620>on <00:06:48.720>the <00:06:48.830>risks <00:06:49.100>identified <00:06:49.840>you <00:06:50.050>consolidated <00:06:50.830>an

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audit <00:06:51.260>team <00:06:51.770>who <00:06:51.940>is <00:06:52.120>competent <00:06:52.620>in <00:06:52.790>auditing <00:06:53.200>topics <00:06:53.610>related

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to <00:06:54.020>the <00:06:54.140>context <00:06:54.640>and <00:06:54.760>particularities <00:06:55.550>of <00:06:57.420>the <00:06:57.580>auditee.

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interviewing!

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You <00:07:00.150>might <00:07:00.410>be <00:07:00.550>asking <00:07:00.840>yourself,

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how <00:07:01.650>do <00:07:01.780>I <00:07:01.850>get <00:07:02.090>the <00:07:02.190>most <00:07:02.500>out <00:07:02.590>of <00:07:02.730>the <00:07:02.800>interviews?

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Well, <00:07:04.610>a <00:07:04.730>good <00:07:05.010>first <00:07:05.250>step <00:07:05.570>is <00:07:05.750>making <00:07:06.100>sure <00:07:06.340>you

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understand <00:07:06.970>the <00:07:07.060>principles <00:07:07.670>and <00:07:07.850>rules <00:07:08.180>around

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conducting <00:07:09.000>interviews <00:07:09.580>from <00:07:09.790>the <00:07:09.880>Auditing <00:07:10.260>Rules.

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An <00:07:11.700>essential <00:07:12.090>part <00:07:12.390>of <00:07:12.570>interviewing <00:07:13.190>is <00:07:13.380>building <00:07:13.770>affinity.

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It <00:07:15.010>is <00:07:15.160>vital <00:07:15.560>to <00:07:15.710>make <00:07:15.920>sure <00:07:16.210>your <00:07:16.430>interviewees

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always <00:07:17.450>feel <00:07:17.680>safe <00:07:18.160>and <00:07:18.340>comfortable.

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A <00:07:19.690>good <00:07:19.870>way <00:07:20.010>to <00:07:20.150>break <00:07:20.380>the <00:07:20.520>ice <00:07:20.830>and <00:07:20.990>make

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them <00:07:21.330>feel <00:07:21.550>safe <00:07:21.890>when <00:07:22.040>talking <00:07:22.340>with <00:07:22.480>you

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is <00:07:23.170>trying <00:07:23.430>to <00:07:23.540>find <00:07:23.850>common <00:07:24.130>ground.

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Do <00:07:25.320>you <00:07:25.490>have <00:07:25.750>similar <00:07:26.120>interests <00:07:26.720>or <00:07:26.850>hobbies?

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Whatever <00:07:28.290>you <00:07:28.420>do, <00:07:28.630>try <00:07:28.850>to <00:07:28.900>stay <00:07:29.170>relaxed <00:07:29.670>and

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confident <00:07:30.380>and <00:07:30.560>always <00:07:30.930>be <00:07:31.080>polite <00:07:31.540>and <00:07:31.660>respectful!

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Before, <00:07:33.630>during, <00:07:34.000>and <00:07:34.190>after <00:07:34.550>the <00:07:34.680>interviews, <00:07:35.480>you <00:07:35.660>must

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guarantee <00:07:36.380>the <00:07:36.550>privacy <00:07:37.120>and <00:07:37.280>confidentiality

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of <00:07:38.360>the <00:07:38.430>interviewees.

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This <00:07:40.070>means <00:07:40.400>you <00:07:40.560>should <00:07:40.780>be <00:07:40.960>very <00:07:41.280>discrete

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in <00:07:41.870>disclosing <00:07:42.450>sample <00:07:42.780>information <00:07:43.790>as <00:07:43.990>well <00:07:44.240>as

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evidence <00:07:44.870>of <00:07:45.000>findings <00:07:45.530>that <00:07:45.650>you

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collected <00:07:46.190>from <00:07:46.370>the <00:07:46.460>interviews.

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If <00:07:47.560>during <00:07:47.850>the <00:07:47.990>audit <00:07:48.360>you <00:07:48.520>are <00:07:48.610>interviewing <00:07:49.220>piece-rate

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workers, <00:07:50.680>please <00:07:50.920>make <00:07:51.110>sure <00:07:51.320>they <00:07:51.460>are <00:07:51.600>paid <00:07:51.840>for

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the <00:07:52.150>time <00:07:52.430>they <00:07:52.590>spent <00:07:52.920>on <00:07:53.040>the <00:07:53.140>interviews.

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This <00:07:54.490>will <00:07:54.620>help <00:07:54.840>the <00:07:54.930>workers <00:07:55.390>feel <00:07:55.670>less <00:07:55.940>pressured

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and <00:07:56.540>safe <00:07:56.960>by <00:07:57.170>ensuring <00:07:57.640>they <00:07:57.830>earn <00:07:58.060>a <00:07:58.160>similar

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income <00:07:58.940>from <00:07:59.130>the <00:07:59.240>hours <00:07:59.660>they <00:07:59.840>spent <00:08:00.240>on <00:08:00.370>the <00:08:00.470>day.

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In <00:08:02.090>some <00:08:02.320>cases, <00:08:02.770>the <00:08:02.880>audit <00:08:03.130>team <00:08:03.430>may <00:08:03.660>want <00:08:03.940>to

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interview <00:08:04.430>children. <00:08:05.610>This <00:08:05.850>could <00:08:06.020>be <00:08:06.180>because

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there <00:08:06.870>is <00:08:07.030>a <00:08:07.100>high <00:08:07.340>risk <00:08:07.650>of <00:08:07.780>child <00:08:08.110>labor <00:08:08.770>or <00:08:08.940>the <00:08:09.060>team

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wants <00:08:09.530>to <00:08:09.650>verify <00:08:10.060>information <00:08:10.720>that <00:08:10.850>was

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brought <00:08:11.290>up <00:08:11.510>during <00:08:11.900>another <00:08:12.240>interview.

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At <00:08:13.410>Rainforest <00:08:13.930>Alliance <00:08:14.590>we <00:08:14.750>have <00:08:14.890>set <00:08:15.140>protocols

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to <00:08:15.770>support <00:08:16.160>you <00:08:16.290>in <00:08:16.430>such <00:08:16.680>cases.

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You <00:08:17.790>can <00:08:17.960>find <00:08:18.250>them <00:08:18.430>in <00:08:18.640>Annex <00:08:19.210>AR <00:08:19.430>4.12 <00:08:20.220>of

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the <00:08:20.480>Auditing <00:08:20.860>Rules, <00:08:21.230>called <00:08:21.660>Interviewing <00:08:22.230>Children.

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Let’s <00:08:23.750>see <00:08:23.920>the <00:08:24.040>specifics <00:08:24.670>of <00:08:24.840>this <00:08:24.990>type <00:08:25.220>of <00:08:25.590>interviews

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First <00:08:27.020>of <00:08:27.130>all, <00:08:27.660>obtain <00:08:28.030>consent <00:08:28.450>from <00:08:28.620>the <00:08:28.710>children

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themselves <00:08:29.690>or <00:08:29.940>if <00:08:30.130>present,

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their <00:08:31.130>parents <00:08:31.520>or <00:08:31.660>legal <00:08:31.930>guardian.

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It <00:08:33.040>is <00:08:33.150>important <00:08:33.580>to <00:08:33.720>interview <00:08:34.130>children

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together <00:08:34.970>in <00:08:35.110>a <00:08:35.170>group.

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You <00:08:36.350>might <00:08:36.600>want <00:08:36.800>to <00:08:36.930>interview <00:08:37.350>them <00:08:37.560>individually

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but <00:08:38.540>please <00:08:38.830>do <00:08:39.050>so <00:08:39.360>only <00:08:39.650>when <00:08:39.960>absolutely <00:08:40.570>needed.

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When <00:08:41.980>proposing <00:08:42.470>a <00:08:42.530>group <00:08:42.780>interview,

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it <00:08:43.490>is <00:08:43.610>important <00:08:44.060>to <00:08:44.180>consider <00:08:44.640>the <00:08:44.810>ideal <00:08:45.240>group <00:08:45.470>composition.

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For <00:08:46.690>example, <00:08:47.260>separating <00:08:47.860>boys <00:08:48.150>from <00:08:48.340>girls,

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or <00:08:49.250>making <00:08:49.620>sure <00:08:49.860>that <00:08:50.120>children <00:08:50.550>of <00:08:50.720>more <00:08:50.930>or

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less <00:08:51.220>the <00:08:51.330>same <00:08:51.640>age <00:08:51.930>are <00:08:52.090>together.

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You <00:08:53.030>should <00:08:53.220>also <00:08:53.470>take <00:08:53.680>into <00:08:53.890>account <00:08:54.390>power <00:08:54.620>dynamics.

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For <00:08:55.850>example, <00:08:56.660>putting <00:08:56.950>children <00:08:57.380>of <00:08:57.490>farmers <00:08:57.940>together

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and <00:08:58.670>children <00:08:59.050>of <00:08:59.200>workers <00:08:59.700>in <00:08:59.820>a <00:08:59.870>separate <00:09:00.240>group.

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If <00:09:01.690>the <00:09:01.790>children <00:09:02.150>prefer, <00:09:02.960>an <00:09:03.180>adult <00:09:03.470>they <00:09:03.630>trust

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can <00:09:04.190>be <00:09:04.310>present <00:09:04.680>in <00:09:04.820>the <00:09:04.910>interview.

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Just <00:09:06.040>be <00:09:06.170>aware <00:09:06.470>that <00:09:06.630>having <00:09:06.960>someone <00:09:07.310>else

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present <00:09:07.940>in <00:09:08.030>the <00:09:08.120>room <00:09:08.710>might <00:09:08.930>influence <00:09:09.430>the <00:09:09.540>child’s <00:09:09.970>answers.

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However, <00:09:12.130>guaranteeing <00:09:12.940>a <00:09:13.040>safe <00:09:13.410>space <00:09:13.830>for <00:09:13.970>the

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interviewee <00:09:14.700>will <00:09:14.920>always <00:09:15.300>be <00:09:15.490>a <00:09:15.550>priority.

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An <00:09:17.210>appropriate <00:09:17.680>location <00:09:18.190>for <00:09:18.460>interviews <00:09:18.960>is <00:09:19.150>also <00:09:19.600>important.

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Try <00:09:21.030>to <00:09:21.200>carry <00:09:21.500>out <00:09:21.690>the <00:09:21.790>interviews <00:09:22.380>where <00:09:22.580>the

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children <00:09:23.090>feel <00:09:23.370>comfortable. <00:09:24.710>Maybe <00:09:25.020>a <00:09:25.080>playground

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or <00:09:25.810>near <00:09:26.030>their <00:09:26.170>home <00:09:26.530>or <00:09:26.690>school.

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Before <00:09:28.390>you <00:09:28.520>start <00:09:28.750>the <00:09:28.870>interview, <00:09:29.600>clearly <00:09:30.010>explain:

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the <00:09:31.140>objective,

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the <00:09:32.440>process, <00:09:33.030>including <00:09:33.490>at <00:09:33.650>least <00:09:33.900>the <00:09:34.030>reasons

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for <00:09:34.560>having <00:09:34.820>a <00:09:34.870>conversation <00:09:35.460>with <00:09:35.610>them

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the <00:09:36.450>confidentiality,

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how <00:09:38.180>the <00:09:38.300>information <00:09:38.930>may <00:09:39.060>be <00:09:39.190>used <00:09:39.680>and <00:09:39.880>what

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the <00:09:40.210>rights <00:09:40.470>of <00:09:40.600>the <00:09:40.680>children <00:09:41.110>are <00:09:41.430>in <00:09:41.540>this <00:09:41.690>process

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During <00:09:43.750>the <00:09:43.860>interview <00:09:44.380>it's <00:09:44.610>key <00:09:44.800>to <00:09:44.930>use

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age-appropriate <00:09:46.020>language <00:09:46.420>for <00:09:46.550>children.

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So <00:09:47.450>avoid <00:09:47.810>complicated <00:09:48.400>terminology

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and <00:09:49.320>use <00:09:49.550>short <00:09:49.820>sentences.

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Also, <00:09:51.720>let <00:09:51.920>children <00:09:52.390>answer <00:09:52.800>in <00:09:52.920>their <00:09:53.100>own <00:09:53.320>words,

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try <00:09:54.460>to <00:09:54.600>avoid <00:09:55.060>either <00:09:55.330>you <00:09:55.630>or

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someone <00:09:56.150>else <00:09:56.480>speaking <00:09:56.940>for <00:09:57.110>them.

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It <00:09:58.490>could <00:09:58.690>be <00:09:58.880>that <00:09:59.060>the <00:09:59.160>parents <00:09:59.540>do <00:09:59.660>not <00:09:59.850>allow

00:10:00.130 --> 00:10:02.250
the <00:10:00.260>team <00:10:00.520>to <00:10:00.660>conduct <00:10:01.050>interviews <00:10:01.560>with <00:10:01.700>the <00:10:01.770>children.

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In <00:10:02.910>that <00:10:03.090>case, <00:10:03.890>to <00:10:04.000>verify <00:10:04.540>if <00:10:04.710>there <00:10:04.840>is <00:10:04.960>a <00:10:05.050>case <00:10:05.320>of

00:10:05.450 --> 00:10:07.910
Child <00:10:05.760>Labor <00:10:06.440>you <00:10:06.580>can <00:10:06.750>triangulate <00:10:07.280>information

00:10:07.910 --> 00:10:10.090
with <00:10:08.060>other <00:10:08.280>sources, <00:10:09.040>such <00:10:09.290>as <00:10:09.460>management,

00:10:10.150 --> 00:10:12.900
other <00:10:10.390>workers, <00:10:11.200>parents <00:10:11.500>of <00:10:11.640>the <00:10:11.690>children, <00:10:12.330>records,

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observations <00:10:13.860>in <00:10:14.030>the <00:10:14.070>field, <00:10:14.500>or <00:10:14.900>off-site <00:10:15.320>interviews.

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Remember <00:10:20.460>we <00:10:20.610>mentioned <00:10:21.110>that <00:10:21.230>in <00:10:21.360>some <00:10:21.620>cases <00:10:22.110>you

00:10:22.230 --> 00:10:24.400
would <00:10:22.370>have <00:10:22.640>to <00:10:22.770>make <00:10:23.070>use <00:10:23.450>of <00:10:23.680>an <00:10:23.810>interpreter?

00:10:24.960 --> 00:10:27.500
Well, <00:10:25.620>at <00:10:25.790>Rainforest <00:10:26.310>Alliance <00:10:26.760>we <00:10:26.890>have <00:10:27.060>drafted

00:10:27.500 --> 00:10:29.740
some <00:10:27.710>requirements <00:10:28.350>related <00:10:28.760>to <00:10:28.900>the <00:10:29.640>interpreter’s

00:10:29.760 --> 00:10:32.440
roles <00:10:30.150>and <00:10:30.280>responsibilities <00:10:31.630>to <00:10:31.750>help <00:10:31.980>you <00:10:32.090>bridge

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language <00:10:32.900>barriers <00:10:33.430>and <00:10:33.570>ensure <00:10:33.980>consistent <00:10:34.590>audit <00:10:34.930>quality.

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As <00:10:36.420>always, <00:10:36.880>you <00:10:37.110>can <00:10:37.290>find <00:10:37.550>further <00:10:37.860>information <00:10:38.530>in

00:10:38.710 --> 00:10:41.870
Annex <00:10:39.030>11 <00:10:39.440>of <00:10:39.570>the <00:10:39.650>Auditing <00:10:40.010>Rules, <00:10:40.370>called <00:10:40.650>Use <00:10:40.990>of <00:10:41.180>Interpreters

00:10:43.100 --> 00:10:45.070
First <00:10:43.520>you <00:10:43.610>need <00:10:43.770>to <00:10:43.850>determine <00:10:44.440>the <00:10:44.630>need <00:10:44.910>for

00:10:45.070 --> 00:10:47.960
an <00:10:45.200>interpreter, <00:10:46.310>you <00:10:46.480>can <00:10:46.700>do <00:10:46.890>that <00:10:47.130>by <00:10:47.310>verifing <00:10:47.850>the

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Certification <00:10:48.770>Bodies’ <00:10:49.180>documented <00:10:49.790>procedure.

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To <00:10:51.220>find <00:10:51.520>out <00:10:51.710>which <00:10:51.970>languages <00:10:52.410>are <00:10:52.540>spoken

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by <00:10:53.050>the <00:10:53.170>workers, <00:10:53.710>you <00:10:53.890>can <00:10:54.080>go <00:10:54.270>through <00:10:54.450>the

00:10:54.610 --> 00:10:56.340
Certification <00:10:55.360>Application <00:10:55.950>Form.

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Then, <00:10:57.480>you <00:10:57.660>need <00:10:57.810>to <00:10:57.880>decide <00:10:58.330>whether <00:10:58.680>to <00:10:58.820>adjust

00:10:59.160 --> 00:11:01.680
the <00:10:59.320>audit <00:10:59.580>team <00:10:59.790>members <00:11:00.330>or <00:11:00.640>add <00:11:00.870>one <00:11:01.300>or <00:11:01.460>more

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interpreters <00:11:02.310>to <00:11:02.400>the <00:11:02.500>audit <00:11:02.500>team.

00:11:03.720 --> 00:11:05.830
If <00:11:03.900>you <00:11:04.010>identify <00:11:04.610>an <00:11:04.720>interpreter <00:11:05.260>is <00:11:05.420>needed,

00:11:06.020 --> 00:11:09.230
it’s <00:11:06.300>important <00:11:06.740>to <00:11:06.870>select <00:11:07.230>the <00:11:07.350>right <00:11:07.600>person <00:11:08.000>for <00:11:08.180>this <00:11:08.330>specific <00:11:08.890>audit:

00:11:09.610 --> 00:11:11.450
You <00:11:09.760>will <00:11:09.910>need <00:11:10.100>to <00:11:10.200>make <00:11:10.420>sure <00:11:10.900>there <00:11:11.090>are <00:11:11.160>no

00:11:11.470 --> 00:11:13.540
conflicts <00:11:11.880>of <00:11:12.040>interest <00:11:12.480>between <00:11:12.800>the <00:11:12.890>interpreter

00:11:13.550 --> 00:11:16.600
and <00:11:13.690>the <00:11:13.760>applicant. <00:11:14.780>For <00:11:14.950>example, <00:11:15.680>if <00:11:15.880>the <00:11:15.970>interpreter

00:11:16.620 --> 00:11:18.860
is <00:11:16.840>part <00:11:17.120>of <00:11:17.270>the <00:11:17.320>Certificate <00:11:17.830>Holder <00:11:18.250>management,

00:11:19.110 --> 00:11:21.040
there <00:11:19.280>might <00:11:19.500>be <00:11:19.610>a <00:11:19.680>conflict <00:11:20.070>of <00:11:20.180>interests <00:11:20.670>causing

00:11:21.040 --> 00:11:22.710
blockages <00:11:21.560>during <00:11:21.790>the <00:11:21.910>interviews <00:11:22.520>or

00:11:22.740 --> 00:11:24.350
other <00:11:23.850>missinformation <00:11:23.870>issues.

00:11:25.440 --> 00:11:27.360
Once <00:11:25.780>you <00:11:25.880>have <00:11:26.070>selected <00:11:26.540>an <00:11:26.650>interpreter,

00:11:27.710 --> 00:11:29.640
you <00:11:27.870>will <00:11:28.010>need <00:11:28.200>to <00:11:28.330>sign <00:11:28.670>an <00:11:28.800>agreement <00:11:29.220>with <00:11:29.370>them.

00:11:30.070 --> 00:11:32.960
This <00:11:30.290>document <00:11:30.820>must <00:11:31.080>include <00:11:31.460>a <00:11:31.560>non-disclosure <00:11:32.440>agreement.

00:11:33.760 --> 00:11:35.640
Finally <00:11:34.490>and <00:11:34.680>just <00:11:34.880>before <00:11:35.160>the <00:11:35.290>audit,

00:11:35.830 --> 00:11:38.580
it <00:11:35.950>is <00:11:36.060>important <00:11:36.530>to <00:11:36.690>give <00:11:36.920>clear <00:11:37.140>instructions <00:11:37.730>to <00:11:37.830>the <00:11:37.930>interpreter.

00:11:39.130 --> 00:11:42.360
For <00:11:39.320>example, <00:11:40.220>an <00:11:40.370>interpreter <00:11:40.930>cannot <00:11:41.380>act <00:11:41.650>as <00:11:41.790>an <00:11:41.940>auditor,

00:11:42.810 --> 00:11:44.940
they <00:11:43.030>only <00:11:43.330>facilitate <00:11:43.940>conversations <00:11:44.730>but

00:11:44.950 --> 00:11:46.690
do <00:11:45.010>not <00:11:45.300>actively <00:11:45.740>participate <00:11:46.320>in <00:11:46.480>them.

00:11:47.310 --> 00:11:49.750
They <00:11:47.510>need <00:11:47.710>to <00:11:47.800>remain <00:11:48.100>neutral, <00:11:48.840>avoid <00:11:49.220>judgment

00:11:49.800 --> 00:11:52.010
or <00:11:49.970>use <00:11:50.270>of <00:11:50.440>patronizing <00:11:51.030>language <00:11:51.360>or <00:11:51.500>behavior.

00:11:52.620 --> 00:11:54.590
It <00:11:52.800>is <00:11:52.860>important <00:11:53.370>that <00:11:53.520>they <00:11:53.650>become <00:11:53.970>aware <00:11:54.360>of <00:11:54.500>their

00:11:54.620 --> 00:11:56.880
impact <00:11:55.000>on <00:11:55.100>the <00:11:55.210>interviewee <00:11:56.120>and <00:11:56.290>do <00:11:56.370>their <00:11:56.530>best

00:11:56.910 --> 00:11:58.920
not <00:11:57.150>to <00:11:57.310>alter <00:11:57.720>or <00:11:57.900>influence <00:11:58.330>the <00:11:58.430>meaning <00:11:58.800>or

00:11:58.920 --> 00:12:00.410
direction <00:11:59.490>of <00:11:59.630>the <00:11:59.710>conversation.

00:12:01.300 --> 00:12:03.650
Even <00:12:01.630>when <00:12:01.780>this <00:12:01.930>sounds <00:12:02.240>logical, <00:12:03.020>it <00:12:03.140>is <00:12:03.250>important

00:12:03.660 --> 00:12:05.700
to <00:12:03.750>be <00:12:03.870>explicit <00:12:04.450>with <00:12:04.620>the <00:12:04.720>interpreter <00:12:05.340>because

00:12:05.730 --> 00:12:08.540
in <00:12:05.860>the <00:12:05.960>act <00:12:06.160>of <00:12:06.240>translation, <00:12:07.240>interpretation <00:12:08.030>is <00:12:08.220>often

00:12:08.540 --> 00:12:10.820
happenning, <00:12:09.410>so <00:12:09.590>please <00:12:09.870>remember <00:12:10.300>to <00:12:10.400>mention

00:12:10.820 --> 00:12:13.400
that <00:12:10.970>interpreters <00:12:11.870>cannot <00:12:12.330>omit <00:12:12.730>any <00:12:13.010>elements

00:12:13.400 --> 00:12:15.780
of <00:12:13.760>the <00:12:13.780>conversation <00:12:14.350>to <00:12:14.530>any <00:12:14.820>of <00:12:14.960>the <00:12:15.040>stakeholders.

00:12:16.810 --> 00:12:19.220
Fiuuuuf <00:12:17.890>that <00:12:18.040>was <00:12:18.160>a <00:12:18.240>lot <00:12:18.470>of <00:12:18.600>information!

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But <00:12:19.840>we’re <00:12:20.040>almost <00:12:20.310>there.

00:12:21.280 --> 00:12:23.480
Once <00:12:21.600>the <00:12:21.650>interview <00:12:22.030>is <00:12:22.160>done, <00:12:22.920>what <00:12:23.150>now?

00:12:24.280 --> 00:12:26.070
Well, <00:12:24.860>you <00:12:25.020>need <00:12:25.170>to <00:12:25.320>keep <00:12:25.550>some <00:12:25.760>records

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releated <00:12:26.510>to <00:12:26.620>the <00:12:26.740>worker <00:12:27.200>interviews.

00:12:28.440 --> 00:12:30.550
At <00:12:28.650>least <00:12:28.990>you <00:12:29.150>should <00:12:29.350>keep <00:12:29.580>records <00:12:29.950>of <00:12:30.100>the <00:12:30.190>sample

00:12:30.550 --> 00:12:33.360
you <00:12:30.680>defined <00:12:31.190>and <00:12:31.380>actually <00:12:31.820>included <00:12:32.350>in <00:12:32.510>the <00:12:32.630>onsite <00:12:33.100>audit.

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You <00:12:34.450>should <00:12:34.620>pay <00:12:34.790>attention <00:12:35.240>to <00:12:35.380>completing

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the <00:12:35.970>interview <00:12:36.410>record <00:12:36.820>template <00:12:37.340>that

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Rainforest <00:12:38.090>Alliance <00:12:38.470>developed. <00:12:39.600>This <00:12:39.830>record <00:12:40.190>is

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part <00:12:40.530>of <00:12:40.650>the <00:12:40.740>audit <00:12:40.980>reporting <00:12:41.490>that <00:12:41.630>you <00:12:41.720>need <00:12:41.890>to <00:12:42.000>do.

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Sometimes <00:12:45.320>small <00:12:45.670>things <00:12:45.980>can <00:12:46.130>make <00:12:46.380>a <00:12:46.470>big <00:12:46.700>difference.

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Let’s <00:12:47.940>go <00:12:48.100>over <00:12:48.410>what <00:12:48.600>we <00:12:48.730>have <00:12:48.890>learned <00:12:49.170>to

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make <00:12:49.460>sure <00:12:49.660>your <00:12:49.840>next <00:12:50.170>interview <00:12:50.660>is <00:12:50.920>a <00:12:51.000>success!

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Please <00:12:53.300>speak <00:12:53.630>to <00:12:53.740>the <00:12:53.830>workers <00:12:54.350>in <00:12:54.540>the <00:12:54.600>language <00:12:55.060>they <00:12:55.180>prefer.

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And <00:12:56.360>this <00:12:56.540>means <00:12:56.830>you <00:12:56.960>should <00:12:57.130>use <00:12:57.340>an <00:12:57.450>interpreter

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instead <00:12:58.380>of <00:12:58.510>using <00:12:58.800>a <00:12:58.850>translation <00:12:59.480>app <00:12:59.920>or <00:13:00.120>reading <00:13:00.580>a

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set <00:13:00.950>of <00:13:01.160>written <00:13:01.450>questions. <00:13:02.200>When <00:13:02.480>an <00:13:02.590>interpreter <00:13:03.170>is

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employed, <00:13:04.140>please <00:13:04.380>make <00:13:04.560>sure <00:13:04.750>you

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follow <00:13:05.130>the <00:13:05.270>rules <00:13:05.600>in <00:13:05.790>Annex <00:13:06.630>AR11.

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Always <00:13:08.230>show <00:13:08.390>respect <00:13:08.800>to <00:13:08.890>the <00:13:09.000>workers

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or <00:13:09.680>any <00:13:09.920>other <00:13:10.120>interviewees <00:13:10.810>for <00:13:10.960>that <00:13:11.120>matter.

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Be <00:13:12.090>thankful <00:13:12.550>that <00:13:12.590>you <00:13:12.750>could <00:13:12.920>have

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conversations <00:13:13.810>with <00:13:13.960>your <00:13:14.040>interviewees.

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It <00:13:15.320>is <00:13:15.440>not <00:13:15.600>always <00:13:15.960>easy <00:13:16.310>for <00:13:16.460>an <00:13:16.550>individual <00:13:17.200>to <00:13:17.320>answer

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questions <00:13:18.000>from <00:13:18.160>a <00:13:18.190>stranger. <00:13:19.370>It <00:13:19.580>is <00:13:19.780>a <00:13:19.850>big <00:13:20.090>ask <00:13:20.410>to <00:13:20.540>come

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from <00:13:20.910>their <00:13:21.030>normal <00:13:21.360>routine <00:13:21.910>and <00:13:22.070>talk <00:13:22.230>to <00:13:22.340>you.

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Expect <00:13:23.960>discrepancies <00:13:24.610>of <00:13:24.750>information <00:13:25.450>from <00:13:25.660>interviews.

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Different <00:13:26.910>people <00:13:27.260>have <00:13:27.480>different <00:13:27.810>experiences

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and <00:13:28.730>different <00:13:29.020>perspectives. <00:13:30.270>The <00:13:30.440>auditor’s <00:13:30.900>job <00:13:31.220>is

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to <00:13:31.520>collect, <00:13:32.150>analyze <00:13:32.630>and <00:13:32.660>triangulate <00:13:33.280>information

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to <00:13:34.070>come <00:13:34.360>to <00:13:34.500>more <00:13:34.710>objective <00:13:35.230>conclusions.

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We <00:13:36.900>hope <00:13:37.150>you <00:13:37.240>are <00:13:37.360>now <00:13:37.570>better <00:13:37.810>prepared <00:13:38.200>for

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interviews <00:13:38.930>and <00:13:39.130>understand <00:13:39.700>when <00:13:40.030>and <00:13:40.200>how <00:13:40.430>to <00:13:40.560>use <00:13:40.830>interpreters.

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Thank <00:13:42.220>you <00:13:42.300>for <00:13:42.420>watching <00:13:43.020>and <00:13:43.150>see <00:13:43.250>you <00:13:43.350>next <00:13:43.530>time!