WEBVTT

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<i></i>

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Welcome <00:00:04.640>to <00:00:04.740>this <00:00:04.960>online <00:00:05.280>training <00:00:05.630>module <00:00:06.050>on <00:00:06.170>the

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Quality <00:00:06.670>Review <00:00:07.020>process, <00:00:07.760>part <00:00:08.110>of <00:00:08.230>the <00:00:08.310>Certification

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and <00:00:09.290>Auditing <00:00:09.690>rules <00:00:09.970>e-course.

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In <00:00:11.130>this <00:00:11.300>module, <00:00:11.690>we <00:00:11.760>will <00:00:11.920>be <00:00:12.070>learning <00:00:12.500>all <00:00:12.690>about <00:00:12.910>the

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quality <00:00:13.340>review <00:00:13.600>step <00:00:14.060>of <00:00:14.200>the <00:00:14.260>certification <00:00:14.900>process.

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This <00:00:16.530>module <00:00:16.920>is <00:00:17.080>applicable <00:00:17.540>for <00:00:17.700>both <00:00:17.970>Farm <00:00:18.370>and

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Supply <00:00:18.800>Chain <00:00:19.070>audit <00:00:19.290>scopes.

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The <00:00:20.520>video <00:00:20.840>is <00:00:20.990>directed <00:00:21.560>at <00:00:21.640>Certification <00:00:22.330>Bodies <00:00:22.680>but <00:00:22.860>is

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highly <00:00:23.420>relevant <00:00:23.800>for <00:00:24.040>all <00:00:24.260>actors <00:00:24.620>that <00:00:24.750>might <00:00:25.050>want <00:00:25.210>to <00:00:25.300>be

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informed <00:00:26.330>about <00:00:26.630>the <00:00:26.710>requirements <00:00:27.260>to <00:00:27.410>identify

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and <00:00:28.190>execute <00:00:28.720>a <00:00:28.850>quality <00:00:29.190>review.

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After <00:00:30.340>completing <00:00:30.780>this <00:00:30.940>module, <00:00:31.560>you <00:00:31.710>will <00:00:31.810>have <00:00:32.060>a <00:00:32.170>better

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understanding <00:00:33.110>of <00:00:33.250>the <00:00:33.360>importance <00:00:34.120>and

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elements <00:00:34.700>that <00:00:34.840>comprise <00:00:35.360>a <00:00:35.440>quality <00:00:35.820>review.

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All <00:00:36.750>Certification <00:00:37.420>Bodies <00:00:37.790>must <00:00:38.060>have <00:00:38.340>a <00:00:38.440>documented

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procedure <00:00:39.540>for <00:00:39.680>the <00:00:39.780>quality <00:00:40.150>review <00:00:40.530>of <00:00:40.710>audit <00:00:40.940>reports,

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closure <00:00:42.290>of <00:00:42.440>non-conformities, <00:00:43.290>and <00:00:43.470>related <00:00:43.850>processes.

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The <00:00:44.960>quality <00:00:45.320>review <00:00:45.540>procedure <00:00:46.110>is <00:00:46.250>an <00:00:46.390>essential

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step <00:00:47.160>in <00:00:47.300>the <00:00:47.400>audit <00:00:47.610>process.

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During <00:00:49.180>it, <00:00:49.400>the <00:00:49.880>reviewer <00:00:50.000>evaluates <00:00:50.600>auditing <00:00:50.990>practices,

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compliance <00:00:52.450>with <00:00:52.620>requirements, <00:00:53.300>and <00:00:53.400>timeframes

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established <00:00:54.660>in <00:00:54.750>the <00:00:54.850>Rainforest <00:00:55.380>Alliance <00:00:55.670>certification <00:00:56.400>program.

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This <00:00:57.830>helps <00:00:58.350>the <00:00:58.420>Certification <00:00:59.130>Bodies <00:00:59.420>to <00:00:59.560>take <00:00:59.860>a <00:00:59.950>credible

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certification <00:01:01.010>decision <00:01:01.860>as <00:01:02.000>the <00:01:02.420>reviewer <00:01:02.560>double-checks

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the <00:01:03.310>audit <00:01:03.590>was <00:01:03.790>conducted <00:01:04.320>following <00:01:04.750>the <00:01:04.880>rules <00:01:05.330>and

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implementing <00:01:06.310>good <00:01:06.630>auditing <00:01:06.990>practices.

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You <00:01:08.770>might <00:01:08.970>be <00:01:09.080>asking <00:01:09.380>yourself <00:01:10.140>who <00:01:10.480>does <00:01:10.750>the <00:01:10.880>review?

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The <00:01:11.990>quality <00:01:12.700>reviewer, <00:01:12.900>as <00:01:13.080>we <00:01:13.220>call <00:01:13.450>them; <00:01:13.740>must <00:01:14.030>be <00:01:14.180>an

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active <00:01:14.750>lead <00:01:14.970>auditor <00:01:15.460>or <00:01:15.750>a <00:01:15.810>certifier.

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They <00:01:17.090>should <00:01:17.320>not <00:01:17.570>be <00:01:17.710>part <00:01:17.940>of <00:01:18.080>the <00:01:18.160>audit <00:01:18.400>team <00:01:18.690>who

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performed <00:01:19.300>the <00:01:19.390>audit <00:01:19.660>to <00:01:19.770>be <00:01:19.890>reviewed,

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as <00:01:20.780>this <00:01:21.070>would <00:01:21.320>constitute <00:01:21.900>a <00:01:22.000>conflict <00:01:22.360>of <00:01:22.460>interest.

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Regardless <00:01:23.670>of <00:01:23.850>who <00:01:24.000>performs <00:01:24.450>the <00:01:24.560>review, <00:01:25.340>the <00:01:25.500>certifier

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assigned <00:01:26.560>to <00:01:26.640>the <00:01:26.780>audit <00:01:27.090>from <00:01:27.270>the <00:01:27.380>get-go <00:01:27.880>is <00:01:28.080>always

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responsible <00:01:29.060>for <00:01:29.250>the <00:01:29.340>quality <00:01:29.900>of <00:01:30.080>the <00:01:30.200>final <00:01:30.570>audit <00:01:30.800>report <00:01:31.640>as

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well <00:01:32.130>as <00:01:32.310>the <00:01:32.565>closure <00:01:32.820>of <00:01:32.930>the <00:01:33.000>Non-Conformities.

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There <00:01:35.510>are <00:01:35.730>2 <00:01:35.920>steps <00:01:36.520>or <00:01:36.860>review <00:01:37.180>rounds <00:01:37.530>in <00:01:37.650>the <00:01:38.870>process:

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Before <00:01:40.080>approving <00:01:40.450>the <00:01:40.560>final <00:01:40.920>checklist <00:01:41.360>or <00:01:41.490>report,

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the <00:01:42.540>first <00:01:42.860>review <00:01:43.190>ensures <00:01:43.810>that <00:01:43.970>the <00:01:44.110>content <00:01:44.520>of <00:01:44.660>the

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audit <00:01:45.010>findings <00:01:45.610>and <00:01:46.250>the <00:01:46.350>evidence <00:01:46.780>collected <00:01:47.310>comply

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with <00:01:48.370>the <00:01:48.440>Auditing <00:01:48.820>Rules <00:01:49.030>requirements <00:01:49.680>as <00:01:49.900>well <00:01:50.210>as

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those <00:01:50.680>of <00:01:50.810>the <00:01:50.870>Certification <00:01:51.550>Bodies’ <00:01:51.950>internal <00:01:52.370>procedures.

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This <00:01:53.990>review <00:01:54.340>should <00:01:54.550>take <00:01:54.760>place <00:01:55.100>within <00:01:55.380>a <00:01:55.450>maximum

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of <00:01:56.100>5 <00:01:56.390>weeks <00:01:56.730>after <00:01:57.020>the <00:01:57.130>last <00:01:57.700>day <00:01:57.990>of <00:01:58.120>the <00:01:58.190>audit.

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The <00:02:00.390>second <00:02:00.720>review <00:02:01.110>evaluates <00:02:01.680>the <00:02:01.800>quality <00:02:02.330>of

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the <00:02:02.580>corrective <00:02:03.100>actions <00:02:03.570>proposed <00:02:04.120>by <00:02:04.230>the <00:02:04.340>Certificate <00:02:04.840>Holder

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to <00:02:05.390>close <00:02:05.750>the <00:02:05.840>Non-Conformities <00:02:06.640>found.

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This <00:02:07.500>step <00:02:07.780>should <00:02:07.990>happen <00:02:08.450>within <00:02:08.830>a <00:02:08.900>maximum <00:02:09.440>of

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12 <00:02:09.980>weeks <00:02:10.280>after <00:02:10.570>the <00:02:10.670>last <00:02:10.940>day <00:02:11.100>of <00:02:11.250>the <00:02:11.330>audit

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if <00:02:11.970>there <00:02:12.190>are <00:02:12.410>Non-Conformities.

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The <00:02:14.190>quality <00:02:14.530>review <00:02:15.020>consists <00:02:15.710>of <00:02:15.850>various <00:02:16.270>elements.

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Making <00:02:17.600>sure <00:02:17.950>all <00:02:18.290>are <00:02:18.420>incorporated <00:02:19.100>will <00:02:19.300>help <00:02:19.570>the <00:02:19.680>Certifier

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to <00:02:20.360>be <00:02:20.520>confident <00:02:21.150>about <00:02:21.430>whether <00:02:21.810>a <00:02:21.870>Certificate <00:02:22.400>Holder

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should <00:02:22.950>become <00:02:23.280>certified <00:02:23.930>or <00:02:24.070>not.

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Up <00:02:25.500>next, <00:02:25.830>we’ll <00:02:26.040>go <00:02:26.230>through <00:02:26.410>the <00:02:26.500>most <00:02:26.760>important <00:02:27.130>elements

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but <00:02:27.740>for <00:02:27.880>the <00:02:27.970>full <00:02:28.180>list, <00:02:28.880>please <00:02:29.150>make <00:02:29.340>sure <00:02:29.710>to <00:02:29.880>read <00:02:30.130>the

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corresponding <00:02:30.810>section <00:02:31.260>on <00:02:31.450>Quality <00:02:31.780>Review <00:02:32.250>in <00:02:32.380>the

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Certification <00:02:33.270>and <00:02:33.440>Auditing <00:02:33.850>Rules <00:02:34.070>document.

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One <00:02:35.330>of <00:02:35.440>the <00:02:35.530>elements <00:02:35.870>to <00:02:35.990>check <00:02:36.550>is <00:02:36.790>if <00:02:36.970>the <00:02:37.070>audit <00:02:37.300>team

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had <00:02:37.950>a <00:02:38.050>correct <00:02:38.430>interpretation <00:02:39.160>of <00:02:39.320>the <00:02:39.410>Standard

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requirements <00:02:40.430>for <00:02:40.580>the <00:02:40.700>applicable <00:02:41.200>scope.

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Another <00:02:42.690>aspect <00:02:43.130>is <00:02:43.280>to <00:02:43.400>verify <00:02:43.910>if <00:02:44.070>the <00:02:44.200>Non-conformities <00:02:45.040>raised

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correspond <00:02:46.630>to <00:02:46.740>the <00:02:46.880>correct <00:02:47.220>standard <00:02:47.720>requirement.

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And <00:02:48.610>most <00:02:48.820>importantly <00:02:49.530>that <00:02:49.710>the <00:02:49.820>conclusions <00:02:50.450>of <00:02:50.600>the

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report <00:02:51.060>are <00:02:51.200>consistent <00:02:51.810>with <00:02:51.950>the <00:02:52.050>nonconformities <00:02:52.880>raised.

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The <00:02:54.540>review <00:02:54.840>should <00:02:55.030>verify <00:02:55.500>that <00:02:55.660>the <00:02:55.770>samples <00:02:56.180>were

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correctly <00:02:56.790>determined <00:02:57.340>and <00:02:57.480>implemented,

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for <00:02:58.250>example, <00:02:59.110>the <00:02:59.260>number <00:02:59.670>and <00:02:59.820>type <00:03:00.020>of <00:03:00.140>farms,

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workers, <00:03:01.500>worker <00:03:01.780>files, <00:03:02.240>documents, <00:03:02.920>and <00:03:03.080>labor <00:03:03.360>providers

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The <00:03:05.270>reviewer <00:03:05.320>should <00:03:05.550>also <00:03:05.840>make <00:03:06.080>sure <00:03:06.390>that <00:03:06.560>the <00:03:06.660>report

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does <00:03:07.260>not <00:03:07.480>include <00:03:07.890>the <00:03:07.990>names <00:03:08.310>of <00:03:08.450>the <00:03:08.540>people <00:03:08.920>interviewed.

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Additionally, <00:03:11.150>conformity <00:03:11.820>with <00:03:12.010>submission <00:03:12.540>deadlines

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established <00:03:13.620>in <00:03:13.770>this <00:03:13.940>document <00:03:14.400>should <00:03:14.600>also <00:03:14.910>be <00:03:15.020>checked.

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Finally, <00:03:17.070>the <00:03:17.580>reviewer <00:03:17.630>should <00:03:17.890>make <00:03:18.090>sure <00:03:18.450>that <00:03:18.600>the

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description <00:03:19.250>of <00:03:19.440>evidence <00:03:19.860>of <00:03:20.000>the <00:03:20.100>audit <00:03:20.340>findings

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allows <00:03:21.980>another <00:03:22.310>person <00:03:22.770>to <00:03:22.890>reach <00:03:23.220>the <00:03:23.320>same <00:03:23.650>conclusion.

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Once <00:03:25.740>the <00:03:25.830>quality <00:03:26.190>review <00:03:26.500>is <00:03:26.650>done, <00:03:27.160>the <00:03:27.690>reviewer <00:03:27.750>should

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not <00:03:28.160>forget <00:03:28.540>to <00:03:28.660>retain <00:03:29.110>different <00:03:29.460>versions <00:03:29.920>of <00:03:30.080>the <00:03:30.180>report

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documents <00:03:31.150>to <00:03:31.320>ensure <00:03:32.230>the <00:03:32.380>review <00:03:32.660>has <00:03:32.840>been <00:03:33.030>done <00:03:33.290>properly

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and <00:03:34.020>to <00:03:34.140>keep <00:03:34.370>track <00:03:34.780>of <00:03:34.940>the <00:03:35.030>changes.

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They <00:03:36.310>should <00:03:36.520>also <00:03:36.810>record <00:03:37.280>all <00:03:37.480>modifications, <00:03:38.310>comments,

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and <00:03:38.880>suggestions <00:03:39.550>made <00:03:39.950>before <00:03:40.310>sending <00:03:40.700>the <00:03:40.790>audit <00:03:41.010>report

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and <00:03:41.610>evidence <00:03:42.090>to <00:03:42.260>the <00:03:42.510>assigned <00:03:42.760>lead <00:03:42.990>auditor <00:03:43.500>and <00:03:43.640>Certification <00:03:44.270>Body.

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The <00:03:45.590>lead <00:03:45.820>auditor <00:03:46.260>then <00:03:46.290>will <00:03:46.670>modify <00:03:47.170>the <00:03:47.290>audit <00:03:47.520>report

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based <00:03:48.290>on <00:03:48.370>the <00:03:48.470>quality <00:03:48.840>review.

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Any <00:03:50.320>conflicts <00:03:50.720>between <00:03:51.380>the <00:03:51.550>audit <00:03:51.780>teams <00:03:52.110>or <00:03:52.440>lead

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auditors’ <00:03:53.080>findings <00:03:53.610>and <00:03:53.780>the <00:03:53.870>recommended <00:03:54.370>changes

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must <00:03:55.410>be <00:03:55.540>documented <00:03:56.220>and <00:03:56.420>incorporated <00:03:57.120>into <00:03:57.390>the

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Certification <00:03:58.220>Bodies’ <00:03:58.580>quality <00:03:59.180>management <00:03:59.710>system <00:04:00.390>for

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eventual <00:04:01.110>reviews <00:04:01.620>or <00:04:01.810>monitoring <00:04:02.350>activities.

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In <00:04:03.930>case <00:04:04.440>the <00:04:04.570>review <00:04:04.870>reveals <00:04:05.450>the <00:04:05.570>auditing <00:04:05.920>process <00:04:06.380>was

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not <00:04:06.850>properly <00:04:07.260>executed, <00:04:08.270>the <00:04:08.390>Certification <00:04:09.100>Body <00:04:09.410>shall <00:04:09.670>evaluate

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the <00:04:10.360>nature <00:04:10.770>of <00:04:10.900>the <00:04:10.980>finding <00:04:11.780>and <00:04:12.010>take <00:04:12.350>corresponding <00:04:12.960>actions.

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If <00:04:14.240>additional <00:04:14.690>auditing <00:04:15.050>activities <00:04:15.610>are <00:04:15.770>needed,

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the <00:04:16.660>Certification <00:04:17.390>Body <00:04:17.690>shall <00:04:17.930>cover <00:04:18.310>the <00:04:18.430>costs.

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Okay! <00:04:21.130>We <00:04:21.230>are <00:04:21.280>done!

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As <00:04:22.880>a <00:04:22.940>quick <00:04:23.190>recap, <00:04:23.830>in <00:04:23.960>this <00:04:24.130>module, <00:04:24.390>we <00:04:24.540>discussed <00:04:24.980>the

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importance <00:04:25.540>of <00:04:25.680>the <00:04:25.790>quality <00:04:26.110>review, <00:04:26.890>its <00:04:27.150>elements

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and <00:04:27.820>how <00:04:28.040>it <00:04:28.190>should <00:04:28.390>be <00:04:28.560>conducted.

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Remember <00:04:30.470>you <00:04:30.590>can <00:04:30.760>always <00:04:31.090>consult <00:04:31.480>the <00:04:31.610>Auditing <00:04:31.990>rules

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in <00:04:32.430>case <00:04:32.680>you <00:04:32.760>want <00:04:32.990>to <00:04:33.060>refresh <00:04:33.450>your <00:04:33.550>memory!

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Thank <00:04:34.710>you <00:04:34.800>for <00:04:34.950>watching <00:04:35.480>and <00:04:35.540>see <00:04:35.660>you <00:04:35.750>next <00:04:35.960>time!